Terms & Conditions


This website is operated by NorfolkFootball Ltd and affiliates itself as “us”, “we” or ” NorfolkFootball Ltd”).

By accessing or using NorfolkFootball Ltd website or services, or the mobile versions of either, (collectively the “Website”) you signify that you have read, understand and agree to be bound by these Terms of Use (“Terms of Use” or “Agreement”) and any other applicable law, whether or not you are a registered member of NorfolkFootball Ltd. NorfolkFootball Ltd may change these Terms of Use at any time without notice, effective upon its posting to the Website. You agree to review these Terms of Use regularly to make yourself aware of any changes. Your continued use of the Website will be considered as acceptance to the revised Terms of Use. If you do not agree to these Terms of Use, please do not use this Website.

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NorfolkFootball is a limited company incorporated in England, customer number 09779057 VAT number 224 9216 17. Our registered office is at 31 Muriel Kenny Court, Hethersett, Norwich, NR9 3EZ


You will need to register with NorfolkFootball to place an order for items through our website.

In return for permitting you to use our website and benefiting from our services, you agree that any information you provide to us about yourself at any time will be accurate, true, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation NorfolkFootball has is immediately null and void.

Conditions of Registration

If you are under 18, we insist you must ask your parents or guardian’s permission before you:

  • Purchase any items using our website
  • Email NorfolkFootball
  • Request NorfolkFootball e-mail any information to you
  • Send in any information to NorfolkFootball

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.


You acknowledge and agree that all content included on this website including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in NorfolkFootball or its content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of NorfolkFootball.

All software used on this website is the property of NorfolkFootball and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with NorfolkFootball and using this website as a shopping resource ONLY. Any other use of materials on this website, including but not limited to, reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission

Amending the Terms & Conditions of Use

NorfolkFootball reserve the right to add to, amend, change or remove any part of these Terms and Conditions at any time. When such changes occur to the Terms and Conditions, a notice will be published on the home page of our website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. NorfolkFootball may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.


NorfolkFootball treat customer privacy extremely seriously. Our Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled by NorfolkFootball.

Site Usage

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.


The majority of the product images displayed on the NorfolkFootball website and in advertisements and catalogues have been supplied privately by our suppliers & manufacturers. The Images shown on the site are for reference only. These images may have slight differences in terms of colour or pattern.  The images are as close to the product as possible but due to different fabrics and lighting the images may not be 100% matched to the live item.

Disclaimer: Whilst every effort is made to ensure product images and descriptions are correct when submitted our website we will not be held responsible for any changes made by the manufacturers. Please though read our terms on what to do if you are unhappy with a product you have received.

Purchasing Goods

When making an order through our website, we take payment protection very seriously. Your card details are safe using a 3rd party payment provider. This payment provider is guaranteed, protected in line with the current UK law.  NorfolkFootball does not take payment directly and you will be referred to the authorised merchant during a sale to ensure safety, protection and limiting fraudulent behaviour.

Product Orders

All orders placed through the Website are subject to NorfolkFootball acceptance. This means that NorfolkFootball may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, NorfolkFootball will issue you a refund.

Order delivery times, all stocked (NorfolkFootball stock is shown with a number of the amount on the listing)  items that do not require customisation (printing etc) will be sent within 2 days aiming to be with the customer from 1-4 days. 

Customisation – goods that require customisation that are in stock will be sent to the customer within 14 working days.

Orders that require us to order in from our suppliers (in stock) and that require customisation are expected to be with the customer within 20 working days (4 weeks). During peak season this can be longer although our average times are 15 working days.

Out of stock items – we will always contact the customer on out of stock items with a delivery expected date.

We work very hard to get the customer their orders as quickly as possible however all the above are guidelines and are not guaranteed – this is due to reasons out of our control that could involve the manufacturer, the courier and force majure (Covid-19 for an example)

International Orders

If goods are being delivered outside of the EU we will remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.

NorfolkFootball accept no liability for any additional charges levied by the government of the recipient country. By placing an order on our website the customer acknowledges the recipient accepts liability for any charges applied by their government (including, but not limited to taxes,duties,holding fees ).

NorfolkFootball has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. NorfolkFootball would advise each customer to contact their local customs office for further information prior to placing any order.

NorfolkFootball will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by NorfolkFootball as a result of the recipient’s refusal to pay the applicable charge levied by Customs.

Customers outside the UK should be aware NorfolkFootball will take payment in Sterling; any conversion shown on the website to USD or Euro is purely a guide calculated at that days exchange rate, however your bank or card issuer may not offer the same rate. NorfolkFootball will not be liable for any further charges your card issuer may levy.

Multi-buy Promotions

Please note that any promotions/offers on the website cannot be used in conjunction with any other offer/discount.  Promotions/offers the NorfolkFootball website can be removed at any point without notice under the discretion of the management.


NorfolkFootball will endeavour to display availability as accurately as possible.

We aim to supply you with up to date information on stock control and product information although from time to time this may be incorrect with offline sales happening at any point.  If we are unable to supply the goods requested we will aim to assist you in finding a suitable alternative upon which you are happy with, however NorfolkFootball will not be bound to offer alternatives to a greater value than the item originally chosen, and a difference may be required to be paid.

If you do not wish for an alternative product we will cancel any pending transaction immediately, please be aware that refunds may take several days to reallocate in your account (this is out of our control and down to the payment provider, generally a refund is normally back into your account within 7 days after requesting, although the payment providers terms are to allow 28 days)

In the event that we do not receive all of an order, or a mistake has happened from the supplier, we will contact any customers with the issue/delay with their order and work hard on getting the item to them as quickly as possible. In the event the product is no longer available we will offer either alternatives or refunds as mentioned above.

Pre-Ordered items arriving are on provisional dates only and this may change due to the shipment/arrival date from our suppliers. Although we do receive most stock on time we cannot be held responsible for any delays, or services you’ve paid for if there are delays or non-supply of product.


In accordance with Consumer Contracts Regulations you have 14 consecutive days from the day after you receive your order to cancel your contract with us.

If you wish to do this we require notification in writing, either emailed prior to you receiving the parcel or in with returned goods. We ask that you email us at sales@norfolkfootball.co.uk straight away with your query and reason for cancellation. Please use your order number in your email or letter to prevent delays in this process.

If you have received the goods you will be expected to cover the cost of return, if the parcel is larger than 40cmx40cmx40cm or weighs over 5KG please contact us through our email address (sales@norfolkfootball.co.uk) and we may be able to advise on a well priced returns method, or arrange collection at the cost to yourself.

Orders for personalised items may not be cancelled if the personalisation process has been started, we therefore advise that you contact us very promptly after placing your order if you wish to cancel, in this case it would best advised that you call us. If personalisation hasn’t been started then there is no problem cancelling.

Any non-personalised cancelled items must be returned in a resalable condition, unused along with the full packaging, we always advise you use suitable outer packaging to ensure both the product and it’s packaging are kept in good condition.

Pre-Order items

Norfolk Football will offer items that can be pre-ordered.  This can be at any point throughout the year and can last any time. Payment for pre-orders will need to be made upon time of ordering. NorfolkFootball has no control over and does not accept responsibility for the length of time it takes for funds to be released back to your account if a problem occurs (out of our control) due to the manufacturer/supplier.

Pre-Order dates are provisional and although we do receive most stock on time we cannot be held responsible for any costs incurred for your time, or services you’ve paid for if there are delays or non supply of product.

By submitting your payment details to NorfolkFootball you accept that we will capture funds at the time stock is available for dispatch, NorfolkFootball will not accept liability for any charges applied by your card provider relating to the transaction.

Personalised Items

NorfolkFootball regret that once an order containing Personalised items has been sent to the printers it cannot be changed or cancelled. 

All Personalised Items cannot be returned/refunded unless deemed to have a genuine fault of manufacturer

NorfolkFootball reserves the right to utilise our knowledge and expertise along with our print team in positioning the personalisation on the product.  If you wish to have personalisation on a specific part of the product you will need to supply this information upon ordering.  Remember to include fonts, sizes, colours and measurements to make this as smooth as possible.

Our experienced team will also choose the most appropriate colour for the personalisation. However, if you would like a specific colour, please do not hesitate to contact us. (Please place the order over the phone or contact us by phone immediately after you have placed the order to advise us of your preferred colour).

For Team clothing, please note that once a sample has been approved, you will not be able to make any changes.

If there is an item in your order that you have requested to be personalised and it is not currently in stock, it may delay the whole order unless you give us your written consent to personalise and dispatch the items we do have in stock. However, please be aware that, should there be any issues with obtaining the stock from our suppliers that results in any backorder items being cancelled from your order, we will not be able to accept back the part of the order that we have already personalised.

Parcels Lost in Transit

Whilst goods are in transit to you, NorfolkFootball are responsible for ensuring delivery is at least attempted, and in the case you are unavailable to receive at the address you given to us we will supply sufficient assistance so you can locate and collect your order from the relevant delivery agent.

In any circumstance, please contact us immediately if your parcel is delayed or hasn’t arrived.


All goods supplied by NorfolkFootball are from official sources and are covered by the normal manufacturer warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase. (Exceptions can be arranged for Christmas and gift presents where the offices may be closed for a certain period. (Contact us on sales@norfolkfootball.co.uk for details).

Unfortunately we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach us. Please ensure you package your return appropriately to prevent any damage to the items or boxes.

For items returned as unsuitable, too big or too small we will refund the monetary value of the goods only. If goods show signs of wear or are not in resalable condition they will not be accepted for return.

If after items are inspected they are deemed faulty or if NorfolkFootball has sent items incorrectly both original shipping costs and returns shipping costs will be refunded to you. If the original shipping cost was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights.

Please address return parcels to: Returns Department, NorfolkFootball Ltd, 31 Muriel Kenny Court, Hethersett, Norwich, NR9 3EZ.


NorfolkFootball may provide links to websites & associated companies from time to time and/or websites that are owned by third parties that are not connected with NorfolkFootball. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of NorfolkFootball has any responsibility or liability for such third party websites. Adverts/advertising that appears on NorfolkFootball are always appropriate to the business and seen to be as of interest to our customers.


The Website should be fully functional and responsive but may not be available on certain mobile phones. Most smart phones will show the site in its working format.

Published Activity (inc social media)

NorfolkFootball allows you the option to publish about the actions you take on NorfolkFootball Website to Twitter, Instagram and other social platforms. NorfolkFootball has no control which information gets disseminated on participating social platforms. You agree to allow NorfolkFootball to check your NorfolkFootball cookies when you are visiting participating social platforms, and allow NorfolkFootball to receive information about your use of those social platforms. You can deactivate this publishing feature on your profile page if you so wish.


You agree to indemnify, defend, and hold harmless NorfolkFootball Ltd, its officers, directors, employees, agents, licensors  and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneysҠfees, arising from or relating in any way to your User Generated Content, your use of Content, your use of the Website, your conduct in connection with the Website or with other Website users, or any violation of these Terms of Use, any law or the rights of any third party.


NorfolkFootball will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.

Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of NorfolkFootball and if NorfolkFootball is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a ‘force majeure’ and NorfolkFootball shall be excused the performance for so long as such a situation endures.

For the purposes of these Terms and Conditions, the term ‘force majeure’ shall be deemed to include any cause affecting the performance by NorfolkFootball of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of NorfolkFootball and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

NorfolkFootball reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold NorfolkFootball, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by NorfolkFootball as the case may be, in defence of any claim. NorfolkFootball reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of NorfolkFootball.

We may amend this website and our services in any way and at any time with or without notice to you.

Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact NorfolkFootball by calling our Customer Service Team on the number advertised on the website, by emailing sales@norfolkfootball.co.uk or through the comments section on the website. All complaints must be in writing (letter / email) and will be responded to within 7 days with a formal reply in writing so please leave your email address on writing in. 


The Terms and Conditions together with our Privacy Policy contain the full and complete understanding between NorfolkFootball and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with our Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of NorfolkFootball.

Email Subscription

In situations where NorfolkFootball gives you the option to subscribe to its email newsletter which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.

Website Use Restrictions

You may use the Content only for your own non-commercial use to participate in the Website or to place an order or purchase products from NorfolkFootball Ltd. Any other use is prohibited unless agreed to by NorfolkFootball Ltd in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Website. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any Intellectual Property or Content appearing on the Website, including User Generated Content, without the prior written consent of NorfolkFootball Ltd, unless it is your own User Generated Content that you legally post on the Website. You agree not to use any data mining, robots, scraping or similar data gathering methods. Nothing in these Terms of Use shall be interpreted as granting any license of intellectual property rights to you.

Fraud Prevention

To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This additional information would be proof of billing address or simply a conversation with you so we can discuss our concerns.  This is purely to protect you as the customer and decrease the chance of fraudulent behaviour.

NorfolkFootball will never cancel or not accept an order without liaising with the customer first unless we are certain the order was not genuinely placed by the cardholder.

ActionFraud (http://www.actionfraud.police.uk) will be contacted with any confirmed fraudulent behaviour. This information will be passed to the UK police force in cooperation with Credit card fraud and we will cooperate with all domestic and international police/crime prevention agencies and seek to prosecute all perpetrators to the fullest extent of the law.

If you have any concerns/questions regarding our fraud processes, or you are in law enforcement and require information regarding a specific transaction, please contact us and a member of our team shall be in contact.

Warranty Disclaimer

NorfolkFootball is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided without warranties of any kind. To the fullest extent permitted by law, NorfolkFootball disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. NorfolkFootball cannot guarantee and does not promise any specific results from use of the Website. norfolkFootball does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, NorfolkFootball does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk, and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. norfolkFootball reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Governing Law

These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

NorfolkFootball reserves the right to terminate your account, delete your profile and any of your User Generated Content, and restrict your use of all or any part of the Website for any or no reason, without notice, and without liability to you or anyone else. NorfolkFootball Ltd also reserves the right to block users from certain IP addresses and prevent access to the Website. You may terminate your account at any time by clicking the Deactivate account button in the Account Settings. You understand and agree that some of your User Generated Content, such as that which is displayed outside your profile, in activity feeds, in other parts of the Website, or on other social platforms (e.g., Facebook and Twitter), may continue to appear on the Website or on other social platforms even after your User Generated Content is removed or terminated. These Terms of Use remain in effect even after your account is terminated. The Terms of Use relating to Intellectual Property, Indemnification, User Interaction Disclaimer, Warranty Disclaimer, Limitation of Liability, Miscellaneous, Severability and terms that by their nature may survive termination shall survive any termination.

Force Majeure (act of God)

NorfolkFootball shall not be liable for any failure to perform its obligations where such failure is a result of acts of Nature (including fire, flood, earthquake, virus outbreak)

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